Cancellation and refund policy

The 14-day trial is free and needs no payment details, so there's nothing to cancel or refund. If you don't pick a plan, your page simply goes offline when the trial ends.

• Monthly plan: stop the Vendo AutoPay mandate in your UPI app (or your card's standing instructions), or email us and we'll cancel it for you.
• Yearly plan: it doesn't renew automatically. Just don't renew it.

Your page stays live until the end of the period you've already paid for. You won't be charged after you cancel.

If you're not happy with Vendo, write to hello@getvendo.io within 30 days of a monthly or yearly payment and we'll refund that payment in full. No forms and no long questions; we may just ask what didn't work so we can improve.

After 30 days, payments aren't refundable, except where we've failed to provide the service or the law says otherwise. If we close your account without a serious breach of our terms, we refund the unused part of a yearly plan.

The ₹500 custom design is refundable in full until our designer has started work. After that it isn't refundable, but we'll keep revising the design until it reflects your brand as agreed. If we can't deliver it, you get your money back.

Refunds go back to the UPI ID, card or bank account you paid from, through Razorpay. We start the refund within 2 business days of your request, and it usually reaches you within 5–7 business days after that. We'll email you the refund reference.

Once a payment is refunded, the time it paid for is removed from your plan.

If you were charged twice, or money left your account but the payment failed, it's usually reversed automatically by your bank within 5–7 business days. If not, write to us with the transaction details and we'll sort it out.

If you bought something from a business through its Vendo page, your purchase is with that business, and its own return and refund rules apply. Please contact the shop directly. If you can't reach them, write to us and we'll try to help.

Email: hello@getvendo.io

Support hours: Monday to Saturday, 10am–6pm IST